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General operating conditions for geoservices

1. Operating hours

Operation is assured 24/7 according to the best effort principle.

2. Service period

The service period is the period during which the availability of the provision agreed contractually is guaranteed. It serves as the basis for measuring availability.

The following service periods are agreed for the operation of geoservices:

Service period: Monday to Friday, 07:30–12:00 and 13:00–17:00

Federal public holidays are treated the same as Sundays.

3. Availability

Availability corresponds to the percentage of service period (defined above) during which the agreed service is provided.

For geoservices, the following availability has been achieved:

Availability: 98%

Note: Monday to Friday, 07:30–12:00 and 13:00–17:00

The period concerned is one year.

4. Change to general operating conditions

swisstopo reserves the right to change the general operating conditions for geoservices at any time. Clients will be informed of any changes appropriately.

 


Federal Office of Topography swisstopo Seftigenstrasse 264
P.O. Box
3084 Wabern
Tel.
+41 58 469 01 11

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Federal Office of Topography swisstopo

Seftigenstrasse 264
P.O. Box
3084 Wabern

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