Revocation of contract

Right of revocation

You have the right to withdraw from this contract within fourteen days, without stating a reason.

The deadline for revocation of contract expires fourteen days from the date on which you or a third party appointed by yourself, and who is not the carrier, have / has taken possession of the goods.

Right of revocation does not apply to remote sales contracts:

  • For the delivery of goods or digital data that are not prefabricated and for the production of which an individual selection or specification by the user is required, or which are unequivocally tailored to the individual requirements of the user;
  • For the delivery of digital data or computer software in sealed packaging, if the seal has been removed after delivery;
  • For the delivery of digital data or computer software if the delivery has been effected in the form of a download;
  • For the delivery of activation codes for digital data, software or digital services if the visual protection of the activation code has been removed after delivery or if the activation code has been communicated via download or e-mail.
     

In order to exercise your right of revocation, you are required to inform us about your decision to withdraw from the contract in the form of an unequivocal declaration (e.g. by post, fax or e-mail): Federal Office of Topography swisstopo, Seftigenstrasse 264, CH-3084 Wabern, phone +41 58 469 01 11 / fax +41 58 469 04 59; e-mail: info@swisstopo.ch. You may use the enclosed form for this purpose, though its use is not mandatory. You may also complete the revocation form on our website or electronically complete and transmit another unequivocal declaration via the website. If you make use of this option, we will immediately send you confirmation (e.g. by e-mail) of our receipt of your declaration.

To ensure that you meet the revocation deadline, please be sure to let us have your notification prior to the expiry of the fourteen-day period.


Consequences of withdrawal from the contract

If you withdraw from this contract, you are entitled to a refund of all payments we have received from you, including delivery costs (with the exception of any additional costs that may arise if you have chosen a different delivery method to the least expensive standard one offered by us), within fourteen days from the date on which we received your notification of withdrawal from the contract. For this refund we will use the same method of payment that you used for the original transaction, unless another method has been expressly agreed with you. In any case, you will not incur any costs in association with the refund. We reserve the right to refuse to effect the refund until we have received the returned goods, or until you are able to prove that you have returned the goods, whichever is the earliest.

You are required to return the goods (or hand them over to us) without delay, though in any case by not later than within fourteen days from the date on which you notified us of your intention to withdraw from the contract. The deadline is deemed to be complied with if you send the goods prior to the expiry of the fourteen-day period. You are required to pay the direct costs of returning the goods to us. You are only liable for any loss of value of the goods to the extent that the loss of value is attributable to an unnecessary use thereof for the purpose of examining their nature, characteristics and functioning.
 


Federal Office of Topography swisstopo Seftigenstrasse 264
P.O. Box
3084 Wabern
Tel.
+41 58 469 01 11

E-mail


Print contact

Federal Office of Topography swisstopo

Seftigenstrasse 264
P.O. Box
3084 Wabern

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