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Frequently asked questions

The most frequently asked questions about the swisstopo app.

In general

iOS from version 10
Android from version 6

The swisstopo app is free charge available at the Apple App Store for iOS devices or from the Google Play Store for Android ones. All functions of the app and online use of the maps are included. You can save an area of 100km2 for offline use.
With the subscription for CHF 5, the maps can be stored for unrestricted and also offline use.

The app can be downloaded and installed free of charge from the App Store for iOS devices or from the Google Play Store for Android devices.

Search in the App Store or the Google Play Store for "swisstopo".

German, French, Italian and English.
The language of the app depends on the general language setting you determined for your device.

No. The app does not have its own Facebook or Twitter account. However, swisstopo communicates via the Facebook, Twitter and Instagram social media channels.

Subscription

The subscription enables unlimited storage of maps for offline use. This is a great advantage when using the maps in areas with poor or no mobile network coverage. Without a subscription, an area of 100 km2 can be stored.

You may buy the subscription in the app or in the swisstopo shop.

Since the release of the 2021 budget by parliament on 17 December 2020, it is clear that swisstopo can introduce OGD on 1.3.2021 and make its data available free of charge from that date. This means that in the future the off-line use of the data in the swisstopo app will also be unrestricted and free of charge. The subscription to the swisstopo app will disappear from 1.3.2021. For the remaining time, customers will receive an adjusted subscription price of CHF 5. For technical reasons, however, an expiry date of one year will still appear when a subscription is purchased.

No, you are not entitled to a refund. All purchased services will continue to be fulfilled. If you have any questions, please contact our support team support-cd@swisstopo.ch.

Further information regarding OGD can be found here.

Yes, when you have a Swiss Map Account, it is possible to transfer your subscription to a new device. Please note that data (POIs, routes, maps) recorded on the old device will not be transferred (remember to export the data before selling or returning the old device).

No. No cancellation is necessary. There is no automatic subscription renewal.

Yes, when you have a Swiss Map Account, you may transfer your subscription to up to three devices.

Functionalities

The app shows all National Maps, aerial photographs, aeronautical charts and historical maps. These maps have supplements with numerous additional information relating to hiking, cycling, snow sports and aviation. You can find more detailed information about the content here: swisstopo app information page

A detailed list of the functionalities can be found here: swisstopo app information page

Yes, you must select the + sign under "Tours" and then "Draw tour". Thanks to the "Smartdrawing" function, drawing is very easy; the tour automatically follows the road and path network. Additionally, the app shows the length, altitude difference, and a calculated approximate walking time.

The distance and the height difference are calculated using map data and a digital elevation model. The calculated hiking time is a result of a formula of the Swiss Hiking Federation based on distance and height difference. All values are approximate, which may differ from reality and from calculated values in other applications.

Yes, you must select the + sign under "Tours" and then "Record tour". The recording can also be paused during the tour.

The distance and the altitude difference are calculated using GPS data. The time corresponds to the time you needed to make the tour.

Yes, when the tour is opened, a pencil symbol appears at the bottom. If this is selected, the tour can then be changed and the tour name adapted.

For the recorded part of the tour, the GPS values for distance and altitude difference are used. For the manually edited part of the tour, the distance and the altitude difference from the map and elevation model are used. The calculated time for the whole tours is the result of a formula of the Swiss Hiking Federation using the distance and height difference.

Yes, swipe left to right on a tour in the list of tours, then remove by pressing "Delete".

Not all devices and operating system versions fulfil the necessary system requirements. On these devices the buttons for the panorama mode are missing in the swisstopo app.

Whether your smartphone supports the necessary AR/VR services you can find on this website: https://developers.google.com/ar/discover/supported-devices

This is not possible at the moment, but is planned in the further development of the app.

On one hand, the camera image is necessary to overlay and label the contours on the camera image. On the other hand, it is also necessary to stabilize the virtual image and to adapt it to the movements you make with the smartphone (optimisation of display). The camera image is neither transferred nor saved.

Technical information

No. The app only runs on mobile devices (smartphones, tablets, iPad) and not on a PC or Mac computer (desktop or laptop).

Yes. The app is regularly updated to keep up with the evolving operating systems. In addition, further functionalities and content are planned to be implemented, which require updates. Whether updates will run automatically depends on the settings of the respective smartphone.
The stored maps are checked quarterly to ensure that they are up-to-date and are replaced, if necessary.

Yes, without a subscription, you can save an area of 100 km2 and use it offline. With a subscription, storage of map data is unlimited. You can save tracks and POIs with or without a subscription.

In order to enable a more stable operation of the offline cards as well as their updating, the architecture has changed with the app version 1.1. This means that your offline maps will be migrated to the new architecture once.

Without the migration, you cannot update the maps any more.

The maps stored on the device are checked quarterly to ensure that they are up-to-date. The update is proposed to the user to trigger it off.

Your maps are then out of date. However, you still have the proposal to update.

The app requires about 50 MB. If maps are stored, additional storage space is required. To store all National Maps of Switzerland, about 18 GB of memory is required. For each additional map background (e.g. National Map Winter, aerial view), an additional 18 GB memory is required.

Depending on the number of maps, a very large data volume is downloaded. The download can take from a few seconds up to several hours, depending on the data connection. We recommend downloading via WLAN if possible.

Reduce the size of the area for which the download should take place.

No, with a few exceptions (search) all functions of the app can be used offline. Even GPS tracking does not require an Internet connection. However, the map content must be downloaded beforehand from the internet. Maps can only be used offline if you have stored them.

The map content must be downloaded beforehand from the internet. Maps can only be used offline if you have stored them.

Yes (Warning: roaming charges may apply). However, the app only contains Swiss map material and only displays map material in border regions abroad.

You can view the power consumption for your use of the app in the settings. Depending on how you use the app, the display and the GPS may require a lot of power.

Authorisations are queried as soon as they are required by the app. You can see the authorisations granted for the swisstopo app in the operating system settings.
(See also privacy policy)

Most of the data is Swiss Federal data. The main data source is the Swiss Federal Geoportal. Further information on the Swiss Federal Geoportal: www.geo.admin.ch

Ubique Innovation AG www.ubique.ch

Migration from Swiss Map Mobile to the new swisstopo app

The Swiss Map Mobile app will be available from the App Store and from GooglePlay until summer 2021 but is no longer updated.

The Swiss Map Mobile app is still available until summer 2021 but is no longer updated. The use of Swiss Map Mobile is guaranteed until the end of 2021.

Yes. The subscription will continue in the new app and can be transferred to the new app.
Important: To transfer your subscription to the new swisstopo app, it is necessary to have the latest version of the Swiss Map Mobile app installed (iOS version 5.99 or higher / Android version 3.23 or higher). Only delete the Swiss Map Mobile app from your device after the subscription has been transferred to the new swisstopo app.
Additional security: The Swiss Map Account also allows you to secure your subscription, e.g. to transfer the subscription to a new device or to an another device. If you have not already set up and connected a Swiss Map Account, we recommend that you do so. Here you can find the instructions: Android / iOS

The subscription can be transferred to the new app when you first launch it or at a later date.
Important: To transfer your subscription to the new swisstopo app, it is necessary to have the latest version of the Swiss Map Mobile app installed (iOS version 5.99 or higher / Android version 3.23 or higher). Only delete the Swiss Map Mobile app from your device after the subscription has been transferred to the new swisstopo app.
Additional security: The Swiss Map Account also allows you to secure your subscription, e.g. to transfer the subscription to a new device or to an another device. If you have not already set up and connected a Swiss Map Account, we recommend that you do so. Here you can find the instructions: Android / iOS

Yes, the code is still valid for the new swisstopo app unless the code has not been used before.

Yes, you can import your saved tracks and POIs to the new swisstopo app. To do so, it is necessary to have the latest version of the Swiss Map Mobile installed (iOS version 5.99 or higher / Android version 3.23 or higher). Important: Do not delete the Swiss Map Mobile app until your tracks and POIs are transferred, otherwise your data will be lost.

No. You must download the map data for the new app again.

All saved map data will be deleted when you uninstall the Swiss Map Mobile app.

No. With the new swisstopo app, the legacy mode no longer exists. It is no longer possible to integrate the outdated data. The latest data is always loaded in the new app. With a subscription, this data can also be saved for offline use.

Problems/troubleshooting

No. During the development, we attached great importance to ensuring simple operation.

Our support team are happy to help you.
Opening hours: Monday - Friday 10am -7pm
Phone +41 58 469 02 22
Email: support-cd@swisstopo.ch

Uninstall the app and reinstall it. Save any subscription with the Swiss Map account beforehand.


Federal Office of Topography swisstopo Seftigenstrasse 264
P.O. Box
3084 Wabern
Tel.
+41 58 469 01 11

E-mail


Support swisstopo app

Opening hours:
Monday - Friday 10 am – 7 pm
Tel. +41 58 469 02 22
E-mail

Federal Office of Topography swisstopo

Seftigenstrasse 264
P.O. Box
3084 Wabern

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